Returns

Return Policy

We take great pride in the quality of our merchandise. If you’re unhappy with your purchase for any reason, you may return most items per our Return Policies + Procedures (outlined below).

Please click here to begin your return.

Return Policy

Merchandise must be returned within 30 days of order fulfillment.
Merchandise must be unopened, unused, and in the original packaging.
All orders will incur a flat $5 return shipping & handling cost, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
Once a return is initiated, a shipping label will be generated. Customers will see an estimated refund equal the amount of item(s) returned, minus the $5 flat rate return shipping & handling fee.
Upon initiating your return, you will be provided with a new packing slip listing the items you are sending back. This packing slip must be included in the package (so we know who it came from!).
After your return is received, in most cases your refund will automatically go back to the original form of payment used for the purchase.
In the event that an item is returned to us in an unsuitable condition, your return may be refused or a store credit may be issued.
Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.
If the order being returned took advantage of a promotion, i.e. a percentage off, dollar off amount, free shipping, the value of the promotion will be deducted from the refund.
Any merchandise marked "Final Sale" cannot be returned.
If the value of the merchandise you are returning is over $400, your return could be subject to additional return shipping charges.
We are not responsible for any items that are returned to us by mistake.
If you believe your package is lost or stolen, you have up to 10 days after an item is marked as delivered to report your missing package. shoeclasstop is not responsible for lost packages reported beyond 10 days post-delivery. Please ensure that you provide a valid shipping address that is attended to and monitored during the day if your mail area is not secure.
On the rare occasion that your item is delivered to you damaged or defective, you must contact us within 5 days of receipt and we will ship you a replacement immediately.

Start my Return

For assistance, please submit a request here or text us at 413-992-6436 between 9 a.m. and 6 p.m. (EST), Mondays-Fridays.

Please note that we cannot accept returns on the following items:

Washed or Used items
Final Sale items
Custom Text and Initial Pillows
Wall Prints
shoeclasstop E-Gift Cards
Select Decals
Bulk Orders
Select shoeclasstop Marketplace products
Select Printed Duvet Covers
Select Tapestries
Select Canvas and Framed Art
Select Furniture
Select Lighting
Select Mirrors
Select Faux Plants
Donation Contributions for shoeclasstop Doing Good x Hope for Henry

To confirm the return policy for any item, visit the item's product page and review the Shipping & Returns section under the Add to Cart button.

Restocking Fees

Select items (i.e. trunks, headboards, canvas art, furniture items) may be subject to a restocking fee. This amount will be specified on the product page by clicking the Shipping & Returns section (if applicable). Once your return is received, this fee will be deducted from the amount refunded to you.

Exchanges

Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing! To start your return, please visit our return portal. For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed.